Privacy Policy

Introduction

TundraArc Financial Education ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or enroll in our courses.

Information We Collect

We collect and process the following types of personal information:

• Contact Information: Name, email address, and postal address when you enroll in courses or contact us
• Course Information: Selected courses, enrollment dates, and attendance records
• Payment Information: Billing details processed securely through third-party payment processors
• Website Usage Data: IP address, browser type, pages visited, and time spent on pages
• Communication Records: Emails and messages exchanged between you and our team

How We Use Your Information

We use your personal data for the following purposes:

• Processing course enrollments and managing your participation
• Sending confirmation emails and course-related communications
• Improving our website functionality and user experience
• Responding to your inquiries and providing customer support
• Sending occasional updates about new courses or educational content (with your consent)
• Complying with legal obligations and protecting our rights

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill our educational services
• Legitimate Interests: Operating our business, improving services, and communicating with students
• Consent: Where you have given explicit permission for specific processing activities
• Legal Obligations: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, email service providers, and website hosting companies that help us operate
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your data.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Course enrollment records: 7 years for accounting and tax purposes
• Communication records: 3 years after last contact
• Website usage data: 2 years
• Marketing consent records: Until consent is withdrawn

Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain processing activities
• Withdraw Consent: Remove consent for processing based on your permission

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance functionality and analyze usage. You can control cookie preferences through our cookie banner and your browser settings. For detailed information, see our Cookies Policy.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure adequate safeguards are in place.

Children's Privacy

While we offer courses for children, enrollment must be completed by a parent or guardian. We do not knowingly collect personal information directly from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

Contact Information

For questions about this privacy policy or how we handle your data, contact us at:

TundraArc Financial Education
47 Deansgate
Manchester M3 2AY
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.